Theatre Officer (Casual)

Employment type: Casual (Multiple Positions Available)
Remuneration: $47.95 Hourly Rate
Locations: Wyndham Cultural Centre, Encore Events Centre & Wyndham City Civic Centre (This role is required to work across multiple locations throughout the Wyndham Municipality)

About the role
As a member of the Cultural Venues team, this position requires you to provide outstanding customer service including front of house services to patrons attending theatre events and programs across Council’s Cultural Venues.

The Theatre Officer position will provide effective supervisor of Theatre Support staff during their shift and works closely with the Box Office Supervisor to ensure we provide a positive experience for every patron from when they walk into the venue until they leave.

What your day will look like:

• Delivering exception customer service for Cultural Venues patrons
• Providing exception customer service and meaningful direction of supervision to box office, front of house, ushers and kiosk staff
• Assist hirers, producers, theatre companies, artists, performers and the programming team by providing a high level of support during events
• Ensure accurate and responsible handling of sales generated by ticketing and kiosk services, including daily reporting and end of day reconciliation
• Act as Chef Fire Warden in the event of an emergency evacuation of the venue
• Supervise event-specific tasks as required including set up and pack down of tables, chairs, satellite bars or foyer furniture           
• Provide administrative assistance when required
• Carry out other duties commensurate with skills and abilities as deemed reasonable and appropriate to the role as directed from time to time
• Ensure the venue is always tidy and presentable, including its surrounding

What you will bring:

• Proven experience of high-level customer service, administration and supervision of staff in Arts Venue or Hospitality environment (highly desirable)
• Proven experience in a fast-paced Customer Service role (highly desirable)
• Previous experience in an Arts Venue or Hospitality environment (highly desirable)
• Previous experience training team members (desirable)
• Demonstrated experience in balancing EFTPOS machines and end of day reconciliation of floats and sales
• Demonstrated experience working with stakeholders
• Demonstrated experience with professional venue ticketing software
• Responsible Service of Alcohol Certificate (required)
• Current First Aid Certificate (desirable)
• Working with Children’s Check (desirable)

Work Environment & Conditions:

• The role involves standing for extended periods and light to moderate lifting
• Work is conducted in a dynamic theatre environment with varying shift times
• The position requires adherence to workplace safety and customer service protocols

If you progress past the interview stage, you may be required to complete pre-employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check.

Why join Wyndham
We are one of Australia’s fastest growing and most diverse cities.
By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared.
Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.
Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce.

How to apply
Please apply online by submitting your resume and cover letter outlining your suitability for the role via the provided link.

Applications close at 11:59PM on Sunday 27 April, 2025.

If you have further role-specific questions, please contact Tara Ridley, Team Leader Technical Services 03 8353 4064.

Wyndham City Council is committed to providing a recruitment experience that is fair, inclusive, and accessible. If you have specific accessibility needs or general recruitment enquiries, please contact our Careers team via careers@wyndham.vic.gov.au or 03 9394 6860.

Child Safe Organisation
Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Additionally, we are committed to fostering a culture of safety within the Council, which includes the inclusion and empowerment of Aboriginal children, their families, and communities. Our recruitment practices reflect this.

Diversity and Inclusion
At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people, while providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.
Wyndham has one of the largest Aboriginal and Torres Strait Islander communities in the Western Region, with a rich and diverse history. We are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome applications from candidates of Aboriginal and Torres Strait Islander background. To read more about Wyndham City’s Innovate Reconciliation Action Plan, please visit our website.