Service Design Lead

• Be the catalyst for innovation in community services for one of Australia’s fastest-growing cities!
• Temporary 2-Year Full Time Position, based in Werribee.
• Salary from $112,427.64 plus super and a fortnightly RDO 

We are Wyndham, one of Australia’s fastest growing and most diverse cities.

Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared to welcome over 200,000 new residents by 2040.

Shape new possibilities. Be part of something more.
A bit about the role

Are you passionate about transforming services to deliver greater value to the community? We’re looking for a dynamic Service Design Lead to spearhead service redesign and improvement initiatives that will elevate the way we support our diverse city. In this role, you’ll lead innovative projects, using data-driven insights to spark change and create impact, while collaborating with leaders to rethink and reshape how services are delivered.

You’ll bring fresh ideas and strategic thinking, offering high-level advice to drive service innovation and policy evolution. Your leadership in redesigning services for greater public value will shape key projects and influence how we tackle the future needs of our city.

What you’ll deliver

• Provide forward-thinking, evidence-based advice to guide service planning and policy development.
• Evaluate and transition to cutting-edge models that deliver more to the community.
• Drive high-impact projects from concept to completion, ensuring they align with the organisation’s strategic vision.
• Identify game-changing opportunities to enhance public value through smarter processes and systems.
• Foster strong partnerships with stakeholders to co-create meaningful service change and improvements.
• Lead change management efforts, equipping teams with the skills and knowledge to adapt and thrive.
• Leverage service-level data to generate actionable insights that shape decision-making and drive progress. 

What you’ll bring

•  A visionary mindset, with tertiary qualifications in policy, social science, human services, business, or a related discipline, and several years of hands-on experience.
• Business smarts with deep insights into organisational challenges, especially in service and asset management.
• A proven track record of driving organisational change, using creative approaches to solve problems and transform service delivery. 
• Strong organisational skills to juggle multiple priorities with ease, ensuring projects are delivered on time and within scope. 
• Exceptional project leadership, from project planning to managing teams and monitoring progress.
• A natural ability to translate complex data into clear, actionable strategies hat inspire change. 
• A passion for continuous improvement, always looking for innovative ways to deliver better outcomes for the community. 

Be part of something more

Take a look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce. Ask us how this role can be worked.

So, are you ready to shape new possibilities?

What’s next?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending us a cover letter and your resume. We do not require any selection criteria to be addressed.

For a confidential discussion, please contact Steve Ziebowski, Strategic Lead City Life on 03 8734 5446.

Applications will be accepted until 11:59PM on Sunday 3 November 2024.

We respect, acknowledge, value and celebrate the First Nations people, our heritage and cultural diversity. We are a proud inclusive employer; we encourage people from all walks of life to apply for our job opportunities.

Our commitment is to provide diverse, safe, and inclusive environments where everyone can grow and succeed. Wyndham has one of the largest First Nations communities in the Western Region. We welcome and encourage applications from First Nations people.