Community Support Senior Service Analyst

Employment type: Full time, Fixed term until February 2027

Hours per week: 38

Remuneration: Band 7 salary from $112,427.64 per annum plus superannuation and a fortnightly RDO

Location: Werribee based with potential for a hybrid work arrangement

About the role

As Senior Service Analyst you will support the design and delivery of service use analysis, centralised forecasting, growth, trends, and access planning for services within the Community Support Department. Utilising internal data sets to inform service planning and performance, you will lead the development of data resources, processes and reports to inform the planning for and delivery of services.

A collaborative approach is essential, working with senior staff across the Department to understand their data needs and create tailored responses that add value. Additionally, you will prepare high-level briefing papers for the Council to guide service delivery decisions and provide strategic recommendations on facility requirements to meet demand and industry reforms as it relates to Maternal and Child Health, Family Support, Kindergarten, Youth Services and Community Connections and Care services.

This position is a full time, fixed term position for 2 years from commencement. 

What your day will look like

• You will design and deliver service use analysis, identifying trends and changes over time to support data-driven decision-making to make informed decisions regarding program improvements and service strategy.
• Working closely with the Service Planning team, you will update the Community Support Department on long term forecasts for services, enabling informed resource allocation and decisions regarding service operations.
• Collaboration is key: you'll work closely with senior staff across the Department to understand their data needs and design solutions that add value.

What you will bring

• Degree or diploma in a business related discipline with several years’ relevant experience or lesser formal qualification with extensive experience.
• Demonstrated experience in strategic planning, forecasting and analytics.
• Excellent written and oral communication skills and the ability to explain data for a range of audiences using a variety of formats.
• Ability to research and analyse information and prepare concise reports and recommendations for an integrated approach to service planning and delivery.
• Experience in Local Government or Public Sector environment is desirable

If you progress past the interview stage, you may be required to complete pre-employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check.

Why join Wyndham

We are one of Australia’s fastest growing and most diverse cities.

By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared.

Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong. 

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce. 

How to apply

Please apply online by submitting your resume and cover letter outlining your suitability for the role via the provided link.

Applications close at 11:59PM on Wednesday 5 February 2025.

If you have further role-specific questions, please contact Simone Daniels, Senior Project Officer on 9394 6890.

Wyndham City Council is committed to providing a recruitment experience that is fair, inclusive, and accessible.

If you have specific accessibility needs or general recruitment enquiries, please contact our Careers team via careers@wyndham.vic.gov.au or 03 9394 6860.

Child Safe Organisation

Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Additionally, we are committed to fostering a culture of safety within the Council, which includes the inclusion and empowerment of Aboriginal children, their families, and communities. Our recruitment practices reflect this.

Diversity and Inclusion

At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people, while providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.

Wyndham has one of the largest Aboriginal and Torres Strait Islander communities in the Western Region, with a rich and diverse history. We are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome applications from candidates of Aboriginal and Torres Strait Islander background. To read more about Wyndham City’s Innovate Reconciliation Action Plan, please visit our website.