Child and Family Support Assistant

Employment type: Full time, Permanent & Full Time, Temporary until 30 June 2026

Hours per week: 38

Remuneration: Band 4 salary from $78,402.48 per annum plus superannuation and a fortnightly RDO

Location: Werribee based with potential for a hybrid work arrangement

About the role

This is an exciting time to be a part of Wyndham’s early years services! With over 100 babies born every week in the municipality and over 6,000 registrations received yearly via our kindergarten central registration system, Wyndham is a growing community that looks for open-minded, passionate, and community-focused people to respond to their needs.

In the Child & Family Support Team, you are integral to the success of the Community Support Department by delivering high-quality customer service and administration skills to facilitate access to Maternal & Child Health services and the kindergarten Central Registration Scheme for the community.

This rewarding role will require you to be able to address the needs of our community in an efficient and effective manner, maintaining compliance with our regulatory and operational requirements and procedures. Never a dull moment in this role, you will thrive with your attention to detail, positive stakeholder collaboration, and exceptional customer service skills.

We are seeking Child & Family Support Assistants to join our team supporting the delivery of Maternal & Child Health services in a temporary capacity or the kindergarten Central Registration Scheme in a permanent capacity, ensuring that Wyndham is meeting the growing demand for these services.

Within the Maternal & Child Health stream, your day-to-day will see you processing notifications of new births in Wyndham, responding to nurse requests, maintaining the appointment calendars, and, crucially, supporting customer access to the service. Previous experience in MCH, health, early years services, or a similar, highly-regulated environment is desirable.

Within the kindergarten central registration stream, your day-to-day will involve administering the Central Registration Scheme. You will be responsible for processing registration applications into the central registration system, empowering families to navigate and access kindergarten services, and responding to a variety of complex customer queries. Previous experience in early years services or central registration is desirable.

What your day will look like

• Providing friendly, professional, and helpful assistance to community members, supporting them to access early years and family services that meet their needs.

• Delivering accurate and efficient administrative support to the Community Support Department, contributing to the smooth operation of all children and family services.

• Processing registrations, bookings, and birth notifications in line with council policies, procedures, and regulatory requirements.

• Liaising with internal teams and external partners about registrations, referrals, bookings, and system updates to ensure accurate information sharing and service delivery.

• Maintaining accurate records, data entry, and statistical reporting using council databases and reporting systems.

• Supporting continuous improvement by assisting with general administrative tasks and other duties aligned with your skills, abilities, and the needs of the team.

  
  

What you will bring

• Demonstrated ability to work within a team environment collaboratively and respectfully, striving towards Council’s values, policies, and procedures

• Strong administrative experience, with proficiency in a range of computer systems and the ability to learn other software programs

• High-level customer service and problem-resolution skills to support community and stakeholders in a dynamic, fast-paced environment

• The ability to organise and control one's own workload and time to achieve specified outputs

• Certificate in administration or relevant administration experience

• Current Working with Children Check or willingness to obtain one

  
  
  

If you progress past the interview stage, you may be required to complete pre-employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check.

Why join Wyndham

We are one of Australia’s fastest growing and most diverse cities.

By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared.

Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce.

How to apply

Please apply online by submitting your resume and cover letter outlining your suitability for the role via the provided link.

Applications close at 11:59PM on Sunday, 2 November 2025.

If you have further role-specific questions, please contact Kaycee Shapter, Team Leader Child & Family Support on 9394 6885.

Wyndham City Council is committed to providing a recruitment experience that is fair, inclusive, and accessible. If you have specific accessibility needs or general recruitment enquiries, please contact our Careers team via careers@wyndham.vic.gov.au or 03 9394 6860.

Child Safe Organisation

Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Additionally, we are committed to fostering a culture of safety within the Council, which includes the inclusion and empowerment of Aboriginal children, their families, and communities. Our recruitment practices reflect this.

Diversity and Inclusion

At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people, while providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.

Wyndham has one of the largest Aboriginal and Torres Strait Islander communities in the Western Region, with a rich and diverse history. We are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome applications from candidates of Aboriginal and Torres Strait Islander background. To read more about Wyndham City’s Innovate Reconciliation Action Plan, please visit our website.