Service Lead Projects and Analytics

Employment type: Full time, Permanent

Hours per week: 38

Remuneration: Band 7 salary from $112,427.64 per annum plus superannuation and a fortnightly RDO

Location: Werribee based with potential for a hybrid work arrangement

About the role

In the position of Service Lead, Project and Analytics you will harness your expertise to steer complex projects, collaborate with diverse stakeholders, and provide insightful recommendations based on comprehensive data analysis.

You will lead a small team responsible for an array of important and diverse work across the Community Support Department, including workforce planning and analysis of service data to inform senior leadership on emerging issues affecting community members across life stages. You will lead communication and engagement activities across the life course business units, and compliance and process improvements in line with mandatory legislation and reporting requirements.

To be successful in this position, you will have strong project management experience and problem-solving skills with the ability to establish and maintain cooperative relationships with a diverse range of internal and external stakeholders. Your strong leadership skills will see you striking the balance between delivering projects across the Department whilst supporting staff in their deliverables and fostering a positive and high-performing team culture.

What your day will look like:

• Plan, deliver, and evaluate projects and service initiatives aligned with departmental goals, timelines, and budgets.
• Monitor project progress and performance, using data insights to drive continuous improvement.
• Collaborate with internal teams and external partners, including government agencies, to align projects with community needs and strategic objectives.
• Analyse service-level data to identify trends, gaps, and opportunities to enhance service delivery across all life stages.
• Contribute to workforce planning by reviewing workforce data and supporting strategies to build a sustainable, capable team.
• Prepare and present reports, briefings, and recommendations on emerging service delivery issues to Council, leadership, and stakeholders.
  
  

What you will bring

• Tertiary qualifications in the area of policy, social science or human services discipline with several years of relevant work experience
• Demonstrated project management experience including project planning and developing project briefs, managing project teams and implementing and monitoring task schedules 
• Demonstrated analytical, problem solving and written communication skills with the ability to translate complex information for a range of audiences
• Demonstrated experience in community service planning including leading service improvement initiatives, undertaking research, stakeholder consultation and engagement.
• Excellent interpersonal and communication skills with the ability to establish and maintain cooperative relationships with a diverse range of internal and external stakeholders
• Knowledge of Local Government life stage services and experience working in Local Government or Public Sector environment is desirable
• A proactive, can-do attitude with an eye for detail and a passion for making a difference in the community.
• A current employee Working with Children’s Check is required.
  
  

If you progress past the interview stage, you may be required to complete pre-employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check.

Why join Wyndham

We are one of Australia’s fastest growing and most diverse cities.

By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared.

Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong. 

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce. 

How to apply

Please apply online by submitting your resume and cover letter outlining your suitability for the role via the provided link.

Applications close at 11:59PM on Sunday 11 May 2025.

If you have further role-specific questions, please contact Simone Daniels, A/Coordinator Service Development & Strategy on 9394 6890 or Vanessa Riolo, Coordinator Service Development & Strategy on 8734 1353.

Wyndham City Council is committed to providing a recruitment experience that is fair, inclusive, and accessible. If you have specific accessibility needs or general recruitment enquiries, please contact our Careers team via careers@wyndham.vic.gov.au or 03 9394 6860.

Child Safe Organisation

Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Additionally, we are committed to fostering a culture of safety within the Council, which includes the inclusion and empowerment of Aboriginal children, their families, and communities. Our recruitment practices reflect this.

Diversity and Inclusion

At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people, while providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.

Wyndham has one of the largest Aboriginal and Torres Strait Islander communities in the Western Region, with a rich and diverse history. We are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome applications from candidates of Aboriginal and Torres Strait Islander background. To read more about Wyndham City’s Innovate Reconciliation Action Plan, please visit our website.