Training & Communications Officer

Employment type: Full time, Fixed Term until July 2026
Hours per week: 38
Remuneration: Band 6 salary from $104,133.36 per annum plus superannuation and a fortnightly RDO
Location: Werribee based with potential for a hybrid work arrangement

About the role

As a member of the Technology Operations team within the Information and Technology Services Department, the Training and Communications Officer plays a pivotal role in supporting staff across Council to confidently adopt and utilise technology systems, applications, and hardware.

Reporting to the Coordinator Technology Operations, this role is responsible for designing and delivering targeted training programs and developing clear and accessible communications to support organisational technology change.

You will work closely with internal stakeholders, delivery teams, and vendors to create engaging training content, provide onboarding support, and ensure the quality and currency of learning materials.

The Information and Technology Services Department is part of the Corporate Services Directorate and is central to enabling the Council’s strategic objectives through innovative and reliable technology solutions. The team values collaboration, continuous improvement, and inclusive practices.

What your day will look like

·       Designing and facilitating IT training sessions for individuals and groups

·       Developing user-friendly training materials and quick reference guides

·       Planning and delivering staff onboarding for key systems and applications

·       Managing internal training communication plans and roadmap for technology initiatives, changes and projects

·       Updating and maintaining the IT Department’s intranet content

·       Collaborating with internal teams and external vendors to coordinate training delivery

·       Monitoring and reviewing training effectiveness and incorporating feedback

·       Supporting staff through system changes with clear guidance and engagement

·       Delivering in-person and remote training content

What you will bring

·       A relevant tertiary qualification or industry certification, or significant experience in IT training and communication roles

·       At least two years of experience in delivering IT training and support, ideally in a government or complex organisational environment

·       Proven ability to develop and review training programs, including eLearning content

·       Strong communication and interpersonal skills, with a customer-focused approach

·       Experience with Litmos or similar eLearning tools (desirable)

·       Excellent time management, problem-solving, and analytical skills

·       Ability to work independently and as part of a multidisciplinary team

·       A commitment to continuous learning, improvement, and inclusive practice

If you progress past the interview stage, you may be required to complete pre-employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check.

Why join Wyndham

We are one of Australia’s fastest growing and most diverse cities.

By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared.

Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce.

How to apply

Please apply online by submitting your resume and cover letter outlining your suitability for the role via the provided link.

Applications close at 11:59PM on Tuesday, 12 August 2025.

If you have further role-specific questions, please contact Haris Klebic, Coordinator Operations on 1300 023 411.

Wyndham City Council is committed to providing a recruitment experience that is fair, inclusive, and accessible. If you have specific accessibility needs or general recruitment enquiries, please contact our Careers team via careers@wyndham.vic.gov.au or 03 9394 6860.

Child Safe Organisation

Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Additionally, we are committed to fostering a culture of safety within the Council, which includes the inclusion and empowerment of Aboriginal children, their families, and communities. Our recruitment practices reflect this.

Diversity and Inclusion

At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people, while providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.

Wyndham has one of the largest Aboriginal and Torres Strait Islander communities in the Western Region, with a rich and diverse history. We are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome applications from candidates of Aboriginal and Torres Strait Islander background. To read more about Wyndham City’s Innovate Reconciliation Action Plan, please visit our website.