Risk Project & Support Officer

Employment type: Full time 
Hours per week: 38
Remuneration: Band 5 salary from $86136.96 per annum plus superannuation and a fortnightly RDO
Location: Werribee based

About the role
We are seeking a motivated and detail-oriented Risk and Insurance Support Officer to join our high-performing Risk Unit within the Corporate Affairs Department. This is an exciting opportunity to contribute to the effective management of Council’s insurance program and claims portfolio, support risk-related projects, and drive continuous improvement in administrative processes.

This is a dynamic and collaborative role requiring high attention to detail, strong organisation skills, and the ability to manage competing priorities. You will work closely with a small and supportive team that values initiative, continuous improvement, and cross-departmental engagement.

Reporting to the Coordinator Risk, you will play a key role in supporting the Risk Team and the day to day operations of the organisation’s Insurance and Claim functions.

The position is full-time, however flexible working arrangements may be considered for the right candidate. Some travel between Council sites may be required, though the primary location is the Civic Centre in Werribee. Occasional after-hours work may be needed to support key meetings or events.

What your day will look like

• Responding to internal and external enquiries as the first point of contact
• Liaising with internal and external stakeholders such as insurers and claims managers on active insurance and claim related matters.
• Reviewing, registering, and managing under guidance insurance matters and claims.
• Maintaining up-to-date records and documentation for claims, insurance policies, and incidents.
• Supporting the preparation of reports, briefings, and data analysis for senior leadership and the Audit and Risk Committee.
• Coordinating meetings, forums, and stakeholder engagement activities across departments.
• Assisting with procurement activities including tenders, raising purchase orders, and processing invoices.
• Contributing to the improvement of administrative systems, templates, and processes.
• Providing project support across a range of risk and insurance initiatives.
• Collaborating with team members in a fast-paced, supportive, and service-oriented environment.
• Participating in continuous improvement activities to enhance Council’s Risk and Insurance functions.

What you will bring

• A relevant qualification (degree or diploma), or demonstrated experience in a similar administrative, risk, or insurance support role.
• A sound understanding of insurance policies and the claims management process.
• Excellent organisational skills and a sharp eye for detail.
• Confidence in managing competing priorities and meeting deadlines in a busy environment.
• Strong written and verbal communication skills to liaise effectively with internal and external stakeholders.
• Proficiency in Microsoft Office and confidence in learning new systems and software.
• A proactive mindset and commitment to continuous improvement.
• A team-focused attitude, with the ability to work independently when required.
• A passion for supporting robust governance, risk, and insurance practices in a local government context.
• If you progress past the interview stage, you may be required to complete pre-employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check.

Why join Wyndham

We are one of Australia’s fastest growing and most diverse cities.
By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared.
Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.
Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce. 

How to apply

Please apply online by submitting your resume and cover letter outlining your suitability for the role via the provided link.

Applications close at 11:59PM on Friday, 27 June 2025.

 If you have further role-specific questions, please contact Adnan Yacoub, Coordinator Risk on Adnan.Yacoub@wyndham.vic.gov.au

Wyndham City Council is committed to providing a recruitment experience that is fair, inclusive, and accessible. If you have specific accessibility needs or general recruitment enquiries, please contact our Careers team via careers@wyndham.vic.gov.au or 03 9394 6860.

Child Safe Organisation
Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Additionally, we are committed to fostering a culture of safety within the Council, which includes the inclusion and empowerment of Aboriginal children, their families, and communities. Our recruitment practices reflect this.

Diversity and Inclusion
At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people, while providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.
Wyndham has one of the largest Aboriginal and Torres Strait Islander communities in the Western Region, with a rich and diverse history. We are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome applications from candidates