Procurement Stakeholder Relations Officer

Employment type: Full time Permanent
Hours per week: 38
Remuneration: Band 6 salary from $101,297.04 per annum plus superannuation and a fortnightly RDO
Location: Werribee based with potential for a hybrid work arrangement

About the role
You will play a pivotal role in ensuring that procurement activities align with the Council’s objectives while developing processes and systems to enable quality, consistent and timely resolutions to enquiries and requests from both internal and external customers in line with Wyndham City Council’s customer experience approach. 
This role plays a critical part in supporting the procurement team to gain a greater understanding of customer service processes and standards and improve the consistency of delivery against these standards.
Building strong relationships with internal and external stakeholders at Wyndham will be essential for the success of this role. This is an opportunity to be part of a growing procurement team, in a friendly forward-thinking environment, offering opportunities and challenges with a great work life balance.

What your day will look like

• Work with Procurement Coordinator and Procurement Manager to ensure support with ongoing Sourcing and Contract Management activities.
• Work with Category Manager Partners and Stakeholders to address any process, workflow and/or any other procurement requirements.
• In consultation with the Category Management and the Procurement Governance teams, devise and implement training solutions to ensure the procurement customer service skills are developed and maintained.
• Develop and maintain organisational relationships to build a collaborative and informed approach to responding to procurement customer enquiries and requests, ensuring a timely exchange of information between teams and stakeholders, keeping the applicable parties informed as to the outcome or progress.
• Coordinate responses within procurement and from other Departments to complex customer enquiries (that are not probity related) where a single point of contact is required.
• Apply continuous feedback, learning and improvement loop to reviewing and developing procurement customer service processes, systems and outcomes
• Provide support for the delivery of customer service outcomes for the procurement team, in a range of customer facing tasks, responsibilities and service enquiries or requests.

What you will bring

• Degree or diploma course in Business or Administration, or other relevant field with some relevant experience. They might also be acquired through lesser formal qualifications and substantial relevant experience, or through substantial relevant experience in the field of specialist expertise.
• An understanding of the relevant technology, procedures and processes used within procurement.
• Demonstrated experience in a procurement team with a focus on customer service, and the implementation of customer services initiatives that improved outcomes
• Experience leading change to customer services methods, processes and approaches
• Experience and understanding of customer focused evaluation practices
• Experience working in local government or other levels of government is desirable but not essential.
• Excellent customer service skills with a ‘can-do’ attitude where you understand your customers’ needs and procurement requirements 
• Well-developed problem-solving/analytical skills.
  Proficiency in the Microsoft Office suite/Power BI and the ability to apply computer literacy skills to a range of new/different software programs in the performance of duties.
• Demonstrated initiative and a drive for continuous improvement.

If you progress past the interview stage, you may be required to complete pre-employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check.

Why join Wyndham
We are one of Australia’s fastest growing and most diverse cities.
By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared.
Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong. 
Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce.

How to apply
Please apply online by submitting your resume and cover letter outlining your suitability for the role via the provided link.

Applications close at 11:59PM on Sunday, 11 May 2025.

If you have further role-specific questions, please contact Garima Sharma, Manager Procurement on Garima.Sharma@wyndham.vic.gov.au.

Wyndham City Council is committed to providing a recruitment experience that is fair, inclusive, and accessible. If you have specific accessibility needs or general recruitment enquiries, please contact our Careers team via careers@wyndham.vic.gov.au or 03 9394 6860.

Child Safe Organisation
Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Additionally, we are committed to fostering a culture of safety within the Council, which includes the inclusion and empowerment of Aboriginal children, their families, and communities. Our recruitment practices reflect this.

Diversity and Inclusion
At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people, while providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.
Wyndham has one of the largest Aboriginal and Torres Strait Islander communities in the Western Region, with a rich and diverse history. We are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome applications from candidates of Aboriginal and Torres Strait Islander background. To read more about Wyndham City’s Innovate Reconciliation Action Plan, please visit our website.