Community Liaison Officer

• Provide an excellent customer experience to our community
• Full Time Permanent Position, based at Tarneit Community  Learning Centre
• Salary from $75,802.48  plus super, plus fortnightly RDO

We are Wyndham, one of Australia’s fastest growing and most diverse cities. 

Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared to welcome over 200,000 new residents by 2040.

Shape new possibilities. Be part of something more.

A bit about the role

Wyndham City has an exciting opportunity for experienced and passionate customer service professionals, with a community-focussed outlook, to assist with the day-to-day operations of our council managed Community Centres.  Alongside a Team Leader and Senior Community Liaison Officer, you will play an integral role in collaborating with and empowering our diverse communities to strengthen connections and create the neighbourhoods they aspire to live in.

The positions involves engaging with the community, supporting activities and events, and providing an excellent customer experience to our community in a way that combines your local knowledge, empathy and resourcefulness.

You will work in a dynamic team to share your passion for the community and help make the most out of the services and spaces at the centre.

What you will deliver

• A customer experience that is responsive to community and inclusive of all cultures & identities
• The meticulous administration of application-based facility bookings, operational documentation, financial transactions and the completion of site inductions
• Assistance in developing and promoting exciting new programs and events led by and for the community
• Contribute to the success of the centre through active teamwork and a focus on the experience of local residents accessing services, programs and activities
• Proactive support to the Neighbourhood Hubs team, other Council staff and community activity providers to promote and deliver initiatives which meet local neighbourhood priorities.

What you will bring

• Community focused work experience, preferably in community centres
• An adaptive, positive and flexible mindset
• Strong customer service and administration skills
• Solution focused approach to working with internal Council and external stakeholders
• Empathy and respect for the diverse community in Wyndham
• Agile and innovative thinking, a willingness to learn and always improve
• Initiative and the ability to work autonomously at times.

Be part of something more

Take a look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong. 

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce. Ask us how this role can be worked.

So, are you ready to shape new possibilities?

What’s next?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending us a cover letter and your resume. We do not require any selection criteria to be addressed.

For a confidential discussion, please contact Tafere Bezabih Berhe, Team Leader Neighbourhood Hubs on 03 8734 0277

Applications will be accepted until 11:59PM on Thursday 31 October 2024. 

We respect, acknowledge, value and celebrate the First Nations people, our heritage and cultural diversity. We are a proud inclusive employer; we encourage people from all walks of life to apply for our job opportunities. 

Our commitment is to provide diverse, safe, and inclusive environments where everyone can grow and succeed. Wyndham has one of the largest First Nations communities in the Western Region. We welcome and encourage applications from First Nations people.